Yes, typically there are no refunds or rescheduling for missed appointments or unused benefits or portions of a class / course.
Online classes, courses, and workshops: All online classes, courses, and workshops are use it or lose it. We do not offer refunds based on you not engaging or utilizing any of the components that are included in any course / class package (this includes using the private sessions, as they do have expiration dates).
Private sessions: We understand that emergencies happen. On a case-by-case basis, if you have an emergency and need to cancel or reschedule a private coaching session, you must give us AT LEAST 3 days' notice. We will do our best to reschedule the appointment if we can; however, we typically do not issue a refund.
Arriving late: We will wait on a call line for a max of 10 minutes. If you do not arrive before that time, you forfeit your session time and are responsible for the full rate of the session. Additionally, your sessions will end at the scheduled time regardless of when you arrive for your session. We will not call to remind you; it is your responsibility to arrive on time for your scheduled session and/or class time.
No-shows and late cancellations: If you are a no call/no show or cancel less than 3 business days before your scheduled time, without notifying us of an emergency circumstance, you will be charged the full rate for the session or, if you pre-paid, no refund will be issued, and we will NOT attempt to reschedule. If you have more than two violations of this policy, Michelle reserves the right to refuse to allow you to book private sessions without pre-paying for the session. Any outstanding balance must be paid in full prior to scheduling another appointment.